HR Consulting
Our HR consulting services are designed to enhance organizational effectiveness and employee engagement. We provide:
Customer-focused and Empathetic
Connections are made through feelings. The mechanics will always be important, and we are unquestionably the best in terms of dispute resolution, average handling times, and CSAT scores. On the other hand, our ikigai is profound and unusual empathy.
Onboarding & Talent Development Programs
Accelerated Onboarding: We design tailored onboarding programs that facilitate quick integration and boost productivity for new hires, setting them up for success.
Comprehensive Talent Development: Our talent development strategies include mentorship and upskilling programs to foster continuous learning and professional growth.
Performance Management Tracking: We implement effective performance management systems to monitor employee progress and retention, helping you nurture your talent effectively.
Workforce Planning & Organizational Development
Strategic Workforce Planning: We assist businesses in creating workforce plans that align with long-term strategic goals, ensuring the right talent is in place for future success.
Succession Planning & Leadership Development: Our frameworks for succession planning and leadership development are designed to enhance employee retention and prepare future leaders.
Consulting on Organizational Restructuring: We provide expert consulting on organizational restructuring, aimed at improving operational efficiency and enhancing employee satisfaction.
Digital Operations
Connections are made through feelings. The mechanics will always be important, and we are unquestionably the best in terms of dispute resolution, average handling times, and CSAT scores. On the other hand, our ikigai is profound and unusual empathy.
Growth of the Platform
- Review and reaction to incoming leads
- Management of user accounts
- Merchandising online
- Updates and optimization of the content
- Order fulfillment and brand support
- Brand support
- Translation of languages
Online Support
- Fraud detection
- Review and reaction
- Inbound fraud
- Constant due diligence
- Chargebacks and disagreements
- Management of Claims
Sales Assistance
- Leading-edge lead generation
- Take the lead in enrichment
- Making a schedule
- Lead Generation
- Qualification, and research
- List Item
- Support for E-Commerce
25K
Brands onboard
78K
Resolution of the first contact
82K
Rate of Satisfaction
Enhance Efficiency, Even at Large Scale
A pit crew is essential for any operational engine. You can onboard and execute more quickly and precisely than the competition when you use Hugo.
Certified in Six Sigma
We offer continuous, ongoing, unbroken customer service 365 days a year.
Integrity of the Platform
Communicate with your clients via phone, email, text, chat, in-app, or social media.
Security of Data
We simplify the process of scaling your support operations to meet your changing needs
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30 Days
Risk Free
We provide a free 30-day trial because we are so sure you'll love working with Hugo.
Mastering Digital Transformation for Peak Business Performance
Learn how Hugo put together a top-notch team of live chat operators to expedite the resolution of the backlog of tickets and add a live chat function to the client's website, which immediately increased customer engagement.
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