Changing the Home Furnishings Industry's Customer Service

With teams created especially for you, you can easily increase coverage. Whether via chat, in-app, social media, email, text, or phone, we make companies come to life with internal dialogues.

Customer-focused and Empathetic

Connections are made through feelings. The mechanics will always be important, and we are unquestionably the best in terms of dispute resolution, average handling times, and CSAT scores. On the other hand, our ikigai is profound and unusual empathy.
helpdesk

Committed and passionate

Avoid working with generic employees. We only hire support staff who have worked in customer service for at least three years
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Any time zone

Our proficiency in more than 60 languages and five continents guarantees smooth operations everywhere.
self-development

7/ 24 / 365

We are committed to helping businesses achieve their growth objectives through effective business development
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Coaching and Training

Communicate with your clients by phone, email, text, chat, in-app, or social media at any time and from any location.

Customer Support

Connections are made through feelings. The mechanics will always be important, and we are unquestionably the best in terms of dispute resolution, average handling times, and CSAT scores. On the other hand, our ikigai is profound and unusual empathy.

Digital Support

Online Support

Other Support

95%

Employee retention in 2024

88%

Resolution of the first contact

92%

Rate of Satisfaction

Versatility through quality.

Perfect execution and seasonal flexibility are both necessary for excellent assistance. Our teams are designed to deliver precisely that.
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Communicate with your clients via phone, email, text, chat, in-app, or social media.
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We offer continuous, ongoing, unbroken customer service 365 days a year.
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We simplify the process of scaling your support operations to meet your changing needs

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30 Days

Risk Free

We provide a free 30-day trial because we are so sure you'll love working with Hugo.

Perfect execution and seasonal flexibility are both

Learn how Hugo put together a top-notch team of live chat operators to expedite the resolution of the backlog of tickets and add a live chat function to the client's website, which immediately increased customer engagement.

Mastering Digital Transformation for Peak Business Performance

Learn how Hugo put together a top-notch team of live chat operators to expedite the resolution of the backlog of tickets and add a live chat function to the client's website, which immediately increased customer engagement.

Outsourcing + Built to Make You Better

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