Client Services
At AdVise Inc., we prioritize optimizing client interactions to enhance customer satisfaction and loyalty. Our tailored solutions include:
Customer-focused and Empathetic
Connections are made through feelings. The mechanics will always be important, and we are unquestionably the best in terms of dispute resolution, average handling times, and CSAT scores. On the other hand, our ikigai is profound and unusual empathy.
Multi-Channel Communication Optimization
Customer Communication Systems: We design and implement robust communication frameworks utilizing email, SMS, phone, and live chat to ensure seamless interaction with clients.
Integration of Support Platforms: By integrating leading customer support tools such as Zendesk and Freshdesk, we enhance query handling and response management, allowing for quicker resolutions.
Streamlined Communication Workflows: Our workflows are designed to optimize operations, ensuring faster response times and improved customer experiences.
Client Onboarding & Relationship Management
Comprehensive Onboarding Programs: We develop structured onboarding initiatives that facilitate a smooth introduction to your products and services, ensuring clients feel valued from day one.
CRM Strategy Implementation: Our strategies focus on nurturing long-term customer relationships through effective engagement and retention practices
Client Interaction Tracking: Utilizing advanced CRM tools, we monitor client interactions and measure satisfaction levels to continuously improve service delivery.
Workflow Automation for Service Operations
Service Operations Automation: We automate service operations to reduce manual tasks, streamline repetitive processes, and enhance overall service delivery efficiency.
Performance Tracking Automation: Automated systems monitor performance standards, ensuring that all service operations meet and exceed expectations.
Cross-Department & Multi-Location Service Coordination
Optimized Service Delivery: Our approach coordinates service across multiple departments or locations in industries such as retail, healthcare, and logistics, ensuring consistency and quality.
Centralized Communication Frameworks: We develop communication strategies that ensure all teams have access to vital resources and information, fostering collaboration and efficiency.
Inventory and Scheduling Management: We oversee inventory, scheduling, and service requests across distributed teams, enhancing operational effectiveness and responsiveness.
Digital Operations
Connections are made through feelings. The mechanics will always be important, and we are unquestionably the best in terms of dispute resolution, average handling times, and CSAT scores. On the other hand, our ikigai is profound and unusual empathy.
Growth of the Platform
- Review and reaction to incoming leads
- Management of user accounts
- Merchandising online
- Updates and optimization of the content
- Order fulfillment and brand support
- Brand support
- Translation of languages
Online Support
- Fraud detection
- Review and reaction
- Inbound fraud
- Constant due diligence
- Chargebacks and disagreements
- Management of Claims
Sales Assistance
- Leading-edge lead generation
- Take the lead in enrichment
- Making a schedule
- Lead Generation
- Qualification, and research
- List Item
- Support for E-Commerce
25K
Brands onboard
78K
Resolution of the first contact
82K
Rate of Satisfaction
Enhance Efficiency, Even at Large Scale
A pit crew is essential for any operational engine. You can onboard and execute more quickly and precisely than the competition when you use Hugo.
Certified in Six Sigma
We offer continuous, ongoing, unbroken customer service 365 days a year.
Integrity of the Platform
Communicate with your clients via phone, email, text, chat, in-app, or social media.
Security of Data
We simplify the process of scaling your support operations to meet your changing needs
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30 Days
Risk Free
We provide a free 30-day trial because we are so sure you'll love working with Hugo.
Mastering Digital Transformation for Peak Business Performance
Learn how Hugo put together a top-notch team of live chat operators to expedite the resolution of the backlog of tickets and add a live chat function to the client's website, which immediately increased customer engagement.
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